Effective Date: February 26, 2025
At Weightloss-prescription.com (“we,” “us,” or “our”), we strive to provide high-quality online medical consultations and prescription services. This Refund and Returns Policy outlines our rules regarding refunds and returns for services and products (e.g., medications like Tirzepatide) ordered through our website. Please read this policy carefully before using our services.
1. General Policy
Due to the nature of our services and products, we maintain a strict no returns and no refunds policy for medications and consultations, except where required by Turkish law. This is to ensure safety, compliance with health regulations, and the integrity of prescription medications.
2. Consultation Fees
- Non-Refundable: Fees for online medical consultations are non-refundable once the consultation has taken place. This applies whether or not a prescription is issued, as the fee covers the professional evaluation by our licensed healthcare providers.
- Cancellation Before Consultation: If you cancel your appointment at least 24 hours in advance, we may, at our discretion, offer a refund or reschedule your consultation. No refunds will be provided for cancellations within 24 hours of the scheduled time.
3. Medications and Products
- No Returns or Refunds: Medications (e.g., Tirzepatide) dispensed through our partnered pharmacies cannot be returned or refunded once they have been dispensed and shipped. This policy is in place due to:
- Health and safety regulations prohibiting the resale or reuse of dispensed medications.
- The perishable and personalized nature of prescription drugs.
- Damaged or Incorrect Shipments: If you receive a damaged product or an incorrect medication due to an error on our part or the pharmacy’s, please contact us within 48 hours of delivery at [insert email, e.g., support@weightloss-prescription.com]. We will investigate and, if verified, arrange a replacement at no additional cost. Refunds will not be issued in these cases unless required by law.
- Non-Delivery: If your order is not delivered due to an error by us or our shipping partners, we will work to resolve the issue by resending the medication. Refunds will only be considered if we cannot fulfill the order after reasonable efforts.
4. Right of Withdrawal (Legal Exception)
- Under Turkey’s Consumer Protection Law (No. 6502), consumers have a 14-day right of withdrawal for distance contracts. However, this right does not apply to:
- Prescription medications, as they are goods prepared according to personal needs and are exempt under Article 15 of the Distance Contracts Regulation.
- Services (e.g., consultations) that have been fully performed with your consent before the withdrawal period ends.
- For clarity, once a consultation is completed or a medication is dispensed, you waive your right of withdrawal due to the nature of these services and products.
5. Payment Disputes
- If you believe a payment was processed in error (e.g., double billing), contact us within 7 days of the transaction at [insert email or phone]. We will review the issue and, if an error is confirmed, issue a refund to your original payment method within 14 business days.
- Chargebacks initiated without contacting us first may result in suspension of your account.
6. Process for Raising Concerns
- To request a review of a delivery issue or payment dispute, email us at [insert email, support@weightloss-prescription.com with:
- Your full name and order number.
- A description of the issue.
- Supporting evidence (e.g., photos of damaged items, if applicable).
- We will respond within 5 business days and work to resolve eligible issues promptly.
7. Changes to This Policy
We may update this Refund and Returns Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our services after changes constitutes acceptance of the updated policy.
8. Contact Us
For questions or assistance regarding refunds or returns, please reach out to:
- Email: support@weightloss-prescription.com
- Address: Kurtkoy Aeropark, Yenisehir, Osmanlı Blv. No:11, Pendik, İstanbul, Türkiye, 34912
We are committed to addressing your concerns in accordance with this policy and applicable Turkish law.