Effective Date: February 26, 2025
Welcome to Weightloss-prescription.com (“we,” “us,” or “our”), an online service based in Turkey dedicated to providing weight loss consultations and prescription services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with Turkey’s Personal Data Protection Law (KVKK – Law No. 6698) and other applicable regulations.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website.
1. Information We Collect
We collect information to provide you with personalized weight loss consultations and prescription services. The types of data we collect include:
a. Personal Information You Provide
- Identity Information: Full name, Turkish ID number (if applicable), date of birth, and gender.
- Contact Information: Email address, phone number, and residential address.
- Health Information: Medical history, current health conditions, symptoms, weight, height, lifestyle details (e.g., diet and exercise habits), and any other information you provide during consultations or forms.
- Payment Information: Credit card details, billing address, or other payment method details (processed securely via third-party payment providers).
- Account Information: Login credentials (username and password) if you create an account.
b. Information Collected Automatically
- Usage Data: IP address, browser type, device information, pages visited, time spent on the website, and referring URLs.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.
c. Information from Third Parties
- We may receive information from healthcare providers, pharmacies, or payment processors involved in fulfilling your prescription, only with your consent or as permitted by law.
2. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To provide online consultations, prescribe weight loss medications (e.g., Retatrutide), and coordinate delivery through pharmacies.
- Health Assessment: To evaluate your eligibility for weight loss treatments based on your medical history and current health status.
- Communication: To send appointment reminders, prescription updates, and respond to your inquiries via email or phone.
- Payment Processing: To process transactions securely and issue invoices.
- Website Improvement: To analyze usage trends and enhance our website’s functionality and user experience.
- Legal Compliance: To comply with Turkish laws, including KVKK, and respond to legal requests from authorities.
3. Legal Basis for Processing Your Data
Under KVKK and applicable laws, we process your personal data based on:
- Consent: Where you explicitly agree to provide your data (e.g., during registration or consultation).
- Contractual Necessity: To fulfill our agreement with you (e.g., delivering prescriptions).
- Legal Obligation: To meet regulatory requirements in Turkey.
- Legitimate Interest: To improve our services and ensure website security, provided this does not override your rights.
For sensitive health data, we rely on your explicit consent unless processing is required by law or necessary for your health.
4. How We Share Your Information
We do not sell or rent your personal data. We may share your information with:
- Healthcare Providers: Doctors or medical professionals involved in your consultation.
- Pharmacies: To fulfill your prescription orders.
- Payment Processors: To handle transactions securely (e.g., banks or payment gateways).
- Service Providers: Third-party vendors (e.g., IT support, hosting services) who assist us, bound by confidentiality agreements.
- Legal Authorities: When required by Turkish law or to protect our rights.
All third parties are required to protect your data and use it only for the purposes we specify.
5. Data Retention
We retain your personal data only as long as necessary:
- Active Users: For the duration of your relationship with us (e.g., while you use our services).
- Legal Requirements: As required by Turkish law (e.g., tax or health regulations may mandate retention for up to 10 years).
- Inactive Accounts: Data from inactive accounts may be deleted after 2 years unless otherwise required.
After this period, your data will be securely deleted or anonymized.
6. Your Rights Under KVKK
As a data subject in Turkey, you have the following rights regarding your personal data:
- To know whether your data is being processed.
- To request information about how your data is processed.
- To learn the purpose of processing and whether it is used accordingly.
- To know third parties with whom your data is shared.
- To request correction of incomplete or inaccurate data.
- To request deletion or destruction of your data, subject to legal limits.
- To object to processing that harms you.
- To claim compensation for damages due to unlawful processing.
To exercise these rights, contact us at privacy@weightloss-prescription.com. We will respond within 30 days, as required by KVKK.
7. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- Encryption of sensitive information (e.g., health and payment data).
- Access controls to limit who can view your data.
However, no online system is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
If any data is transferred outside Turkey (e.g., to service providers), we ensure compliance with KVKK by:
- Obtaining your explicit consent, or
- Ensuring the recipient country provides adequate protection, or
- Using agreements that safeguard your data.
9. Cookies and Tracking
We use cookies to improve your experience. You can disable cookies via your browser, but this may limit website functionality.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Effective Date.” Please review this page periodically.
11. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact our Data Protection Officer:
- Email: weightloss-prescription.com
- Address: Kurtkoy Aeropark, Yenisehir, Osmanlı Blv. No:11, Pendik, İstanbul, Türkiye, 34912
We are committed to addressing your inquiries promptly and transparently.